1. Respecting your privacy

Tighes Hill Cellars are committed to compliance with privacy laws and respect your privacy. This policy outlines our personal information management practices.

2. What kinds of personal information do we collect and hold?

The personal information we collect and hold is what is reasonably necessary for our business functions and activities. When we collect and hold personal information, it is of the following kinds:

  • your personal details such as your name, addresses, telephone numbers, age and gender;

  • your customer reference number or loyalty number;

  • whether you have taken up some of our other offerings, such as VIP membership or purchase discount.

  • any rewards and redemption details applicable to your membership of our loyalty programs;

3. How do we collect and hold personal information?

Collection of personal information: When we collect personal information about you, we do so by making a record of it.

We do this when:

  • you register with us, for example to create an account, to become a VIP member;

  • you communicate with us online;

  • you take part in our promotions, competitions, or surveys.

  • you deal with us in other ways involving a need for personal information to be provided such as when you make a lay-by, contact one of our call centres or bring a claim against us.

When you visit our websites, social media pages or mobile applications or click on our advertisements on the online media of other companies, we may collect information about you using technology which is not apparent to you, for example “cookies”.

Most of the personal information we collect and hold about you is from your direct dealings with us. Personal information we hold is generally stored in computer systems. These may be operated by us or by our service providers. In all cases, we have rigorous information security requirements aimed at eliminating risks of unauthorised access to, and loss, misuse or wrongful alteration of, personal information.

4. Why do we collect, hold, use and disclose personal information?

When we collect, hold and use your personal information, we do so primarily to sell and promote goods and services to you and to improve on the range of our offerings. We also ask to collect some of your personal information so you can be part of our VIP Program and we can keep you up to date with special events, special offers and new product releases.