Dispatch & Delivery Policy

1. Delivery of Products

  1.  Product delivery is limited to:

    1. a maximum of 20 cartons or cases of Products per Order;

    2. certain geographic areas. Delivery will be free of charge for orders over $100 to the following suburbs in post code areas:


      Tarro – 2322

      Woodberry – 2322

      Beresfield – 2322

      Metford – 2323

      East Maitland – 2323

      Thornton – 2322

      Ashtonfield – 2323

      Chisholm – 2322

      Maitland - 2320

  2. For further details regarding our delivery service, including time-frames and areas, please contact us on (02) 4961 4704.

  3. You agree to comply with the delivery requirements specified below and such other delivery requirements as made known by us to you when you place your Order or within a reasonable period after you submit your Order.

  4. Products will only be provided to the person named on the Order and that person must provide proof of identity (including photographic identification) and age.

  5. If the person identified on the Order as the recipient is not available at the premises or they appear to be intoxicated or are abusive, we will endeavour to contact you or you may contact us, to arrange a new delivery date and time. We may charge you an additional delivery fee for this.

  6. We will not deliver Product to a person who is intoxicated, abusive or below the age of 18 years.

  7. You acknowledge that we may collect and record the details of any identification provided in relation to delivery of Products. Our privacy policy can be found online.

2. Pick Up Orders

  1. Pick Up is available from the Tighes Hill Cellars store. During the ordering process, you need to select that you will collect the ordered Products. An estimated collection time and date will be displayed when you place your Order.

  2. You agree to comply with collection requirements specified in this clause and such other requirements as notified by us when you place your Pick Up Order or within a reasonable period after you submit your Order:

    1. Photographic identification and a signature must be provided when you collect your Order; and

    2. Your photographic identification will be recorded at the time of collection of your Order.

      The personal information collected will be held and may be used in accordance with our privacy policy.

  3. If you will not be the person collecting your Order then your representative must provide us with proof of their identity (including photographic identification) and, where relevant, age.

  4. If you or your representative do not supply the appropriate identification, we will not allow collection of the products you have ordered.

    1. alcohol or liquor Products to a person who is intoxicated, abusive or not of the appropriate legal age; and

    2. tobacco Products (including cigarettes) or other Restricted Product to a person that is not of the appropriate legal age.You agree to ensure that the person collecting any tobacco, liquor or other relevant Restricted Products is over the age of 18 years or such other minimum age as prescribed by law. We will not allow collection of:

3. Bulk Orders

  1. If we classify an Order as a “Bulk Order”, your Order may attract a handling charge. This will depend on the size of your Order. Examples of orders that we classify as “Bulk Orders” are as follows:

    1. Orders of Products over normal retail quantities;

    2. Orders that total over 250kg will be subject to a bulk fee, as they require special handling; and

    3. Multiple orders placed during any 7 day period, the combined volume of which meets or exceeds the Bulk Order criteria.

  2. If your Order is a Bulk Order, we will contact you as soon as possible after the placement of your Order to advise you of the exact handling charge payable in respect of your Order.

  3. If you are unsure whether your Order is a Bulk Order and would like to find out whether a handling charge is and if so, how much this would be before you place your Order, please contact us on (02) 4961 4704 or email shop@tigheshillcellars.com.au

  4. We value your Orders. To enable us to serve you better, we request that you contact us on (02) 4961 4704, seven (7) days prior to the placement of any Bulk Orders to allow us time to ensure that the appropriate stock is ordered and available to meet your requirements.

    We reserve the right to cancel your Order if you please multiple Orders such as to constitute a Bulk Order and you have not made prior arrangements with us.